When we talk about tourism in Algeria, we rarely think of hotels. Often, these are not illustrated very positively, between mediocre quality and excessively expensive prices. Even international luxury chains are no exception to this observation.
It’s an open secret hotel in Algeria is rarely worth the detour. This is confirmed by the experience of a surfer shocked by her experience at the hotel of the French luxury chain, located in the heart of the city of Oran.
A room in a pitiful state charged 35,000 dinars
The pearl of western Algeria has so much to offer local and foreign tourists, but according to this testimony, it would be better to avoid this 5-star hotel from a famous French chain. According to the Internet user, this “so-called 5-star” hotel charges 35,000 dinars per night.
However, after having reserved a room for her and her niece, the client does not believe her eyes. “Arrived in the room, nothing worked: neither the shower, nor the TV, nor the kettle (which was disgusting)”, she says on Facebook. “The beds were very badly made for a 5-star, there was a strange smell in the room and especially the sheets”, she confides again.
Faced with this situation, the client calls reception and asks for a change of room, but, obviously, no one takes her seriously, so she decides to go down to reception, where she ends up getting a new room after a strong insistence.
“It’s the fault of Sonatrach”
Far from letting go, the resident raises her voice. “I pushed a rant to the point that the whole hotel heard me”, she writes, exasperated. Following this, the manager comes to see her and confides in her. She tells him that “the whole hotel is in this state because of the Sonatrach staff who are degrading everything”.
This manager clears herself by talking about these cumbersome residents “who respect nothing” and this “damn convention” with Sonatrach “which has made this place so dirty and disgusting”.
Customer demands refund
For her part, the client is not ready to return to one of the two rooms offered to her. “Do I have to pay 35,000 da to sleep in this dump and say nothing?”, she is indignant.
She claims to have insisted for more than an hour and a half on finally getting her refund.
The traveler then took the road to Algiers, retaining a poor sense of service from this hotel. Annoyed, she will long remember the “stinky pillows”, the “desk full of filth” and the dodgy “tissue paper” “left in the trash”.
