A recent viral video, dating back eight years but resurfacing in recent days on social networks, highlighted a controversial situation involving an Air Algérie station manager. In this sequence, this employee of the national airline was filmed speaking in a derogatory manner to a passenger.
In the video, we can hear the station manager of the national company Air Algérie categorically refusing any possibility of waiting for the passenger concerned. With a casual tone and an apparent lack of consideration, she tells him: “Don’t wait. No waiting list. I have decided that there will be no waiting list. I send an empty plane, and I don’t set up a waiting list. »
This abrupt response shocked many Internet users who massively shared the video, expressing their indignation at the behavior of the station manager. The reaction of the passenger, whose request was so abruptly rejected, is not visible in the video. However, the station manager’s apparent contempt and firmness sparked a wave of criticism against her.
It is important to note that this video appears to be an isolated incident and does not necessarily represent the general behavior of Air Algérie employees. However, it nevertheless led to a serious reaction from the national airline.
According to recent reports, the station manager involved in the incident was fired by Air Algérie. This decision appears to indicate that the company takes disrespectful or inappropriate behavior from its employees seriously, and seeks to maintain high standards of customer service and professionalism.
Air Algérie: what is the role of a station manager?
The role of a station manager is crucial to the operation of an airline. Here are some of his main responsibilities:
1. Supervision of ground operations: The station manager is responsible for supervising all ground operations related to flights, including boarding and disembarkation of passengers, loading and unloading of baggage, refueling, etc.
2. Ground Team Management: He is responsible for the management and coordination of the ground team, including check-in agents, ramp agents, security agents, etc. He ensures that all tasks are carried out efficiently and safely.
3. Communication with the crew: The station manager is often the main point of contact between the aircraft crew and ground staff. It transmits important information from the crew to the ground team and vice versa.
4. Handling Problems and Delays: In the event of flight delays, cancellations or other operational issues, the Station Manager is responsible for taking steps to minimize disruption to passengers and ensure prompt and timely resolution. effective problems.
5. Customer Service: The station manager is often the face of the airline to passengers at the airport. He is responsible for providing high-quality customer service by responding to passenger questions and concerns, providing assistance to passengers with special needs, etc.
Thus, the station manager plays a vital role in coordinating an airline’s ground operations and providing exceptional customer service to passengers.
