Low-cost airline Ryanair has announced that it will not be able to reimburse its customers from Morocco and other nationalities in November. And for good reason, the announcement of poor financial results for the second quarter and that of a new lockdown in the United Kingdom.
โIf a flight is operated, then no, we won’t offer a refund. But what customers can take advantage of is our ability to edit, the fees of which have been waived. Thus, those who have booked in November can change their reservation and move it to December or January if necessary. But there will be no reimbursement for flights in service, โRyanair Holdinss CEO Michael OโLeary told BBC. He recalled that the airline had reimbursed “all flights canceled earlier this year” due to the health crisis.
The Irish low-cost specialist recorded a net loss of 197 million euros at the end of June due to the traffic collapse due to the health crisis linked to Covid-19. Ryanair announces that forecasts are worse for the second half of the year. In a statement, the airline said the forecast “could be revised downward if EU governments continue to mismanage air travel and impose more uncoordinated travel restrictions or lockdown this winter.”
For Johanna Bonhill-Smith, travel and tourism analyst at GlobalData, denying refunds has “the power to further decimate future confidence, a move that will likely lead to further headwinds for the operator.”